Most users walk away from AI tools unsure of what the system actually did or why it made specific decisions. That's a design ...

In the world of banking, there are a lot of complex digital solutions. Among them are some truly exceptional ones, such as Contextual Banking Experience (CBX), a corporate banking product by iGTB ...

Over the past decade, messaging apps and AI-powered chats have redefined how we interact with the digital world. What started as a way to stay in touch with friends quickly evolved into a universal ...

In this article I will touch upon the integration of "deep user experience" in a modern mobile game project that allowed me to achieve a significant and constant growth in retention. By "deep UX" I ...

Usabilla, a usability startup located in the heart of Amsterdam, has been studying the emotional pull of beauty brands with their own design software. After a comprehensive case study, the team has ...

One of the biggest challenges UX researchers face is matching their research goals with the right tool for the job. After all, several UX research tools and software products are now available on the ...

Bloomberg UX research and operations team members in their at-home virtual labs By early March 2020, User Experience (UX) designer Stephen Cook had been hard at work with his team for several months ...

A detailed study presented at the 38th Annual ACM Symposium on User Interface Software and Technology is now offering compelling evidence for something that most of us already know — that trying to ...

Need to improve ecommerce sales? A heuristic evaluation can help you find usability problems on your website. Here’s how to do it. When time is of the essence, conducting a heuristic evaluation of ...