CRN

The Service Desk: Standard Processes, Metrics Improve Client Satisfaction And Retention

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...
dbta

CA Says Service Desk Offering is ITIL-Compliant

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...
eWeek

Businesses Don’t Consider ITIL for Service Desk Platforms: Survey

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. A global survey of almost 850 IT professionals on service ...
Yahoo Finance

Agiloft to Exhibit Award-Winning ITIL(R) Service Desk at "Pink17" Annual International IT Service Management Conference & Exhibition

REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21 st Annual ...
Yahoo Finance

IT Service Management SOA Policy Template Platinum Edition: Standards, Policies and Procedures, Metrics and Service Level Agreements for Your Business

Dublin, Oct. 20, 2022 (GLOBE NEWSWIRE) -- The "IT Service Management SOA Policy Template - Platinum Edition" report has been added to ResearchAndMarkets.com's offering. IT Service Management -Service ...