TOPEKA, Kan. (WIBW) - Shawnee County Emergency Services will add four new call-taker positions to help reduce the heavy workload on current staff members. Melanie Roberts, assistant director of the ...

KANSAS CITY, Mo. — Thirteen recent graduates of the Kansas City, Missouri, Police Department's call taker training are gradually filling open positions, and the department says it's a step in the ...

KANSAS CITY, Mo. (KCTV) - There are now more emergency call takers, as seven people graduated from their training. On Wednesday, those men and women received their certificates after completing five ...

Two York County 911 call takers, Marissa Shoemaker and Cheyenne Peckne, recently helped save lives through guiding callers performing CPR. Shoemaker instructed a caller on how to perform CPR on a ...

KALAMAZOO, Mich. (WOOD) — Ten months after the Kalamazoo County Consolidated Dispatch Authority introduced artificial intelligence to its nonemergent calls, officials are calling Ava’s use a success.

Aurelian, the AI platform built exclusively for emergency communications centers (ECCs) and public safety answering points (PSAPs), today announced the launch of Cora, an on-screen AI copilot designed ...