A correction was made to this story. Read below for details. Dell's customers are lamenting about the company shutting down the Customer Care message boards that have long been part of its Dell ...

Thanks to social media, consumers have a voice like never before. In the past, when your customers wanted to discuss a product or service issue, they’d dial your call center and the problem would be ...

For years, Dell customers have been on the receiving end of scam calls from people claiming to be part of the computer maker’s support team. The scammers call from a valid Dell phone number, know the ...