CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks. In some cases, their fights spanned a year or more to get their money back after a dispute. Then, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

When business travelers or leaders need an icebreaker, a surefire subject is war stories of inferior customer service. No topic builds rapport faster than the inept waiter, the inaccurate reservation ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Like just about every other aspect of business, the COVID-19 pandemic drove customer service to digital channels as well. But now, as businesses reopen and workers return to offices, experts expect ...

RICHARDSON, Texas--(BUSINESS WIRE)--Mavenir, the industry’s only end-to-end, cloud-native Network Software Provider and a leader in messaging and voice services, today announced the introduction of ...

What’s the most valuable lesson you’ve learned about identifying your ideal customer, and how has this lesson shaped your ...

Do you want advice from customer service experts? That is easy to do as your customers are the experts! Come and join us for an hour and learn how to build excellent customer service experiences.