Makes SMS and phone calls part of the seamless digital experience NEW YORK, June 28, 2022 /PRNewswire/ -- Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here’s how to make this ultimate level of customer service happen, again and again. Anticipatory ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...