Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

New technologies are redefining the customer and employee experience in financial services. If you’re of a certain age, you might remember going to a drive-thru bank, where you’d put your deposit into ...

A key value-added aspect of digitisation is automation. In business, automation uses technology applications to perform repetitive tasks, freeing up employees for higher-value work. As nearly every ...

Over the years technology has been viewed as a major game changer for the finance and banking industry. Online banking, bill payments, and related transactions have become a way of life. With digital ...

Resilience and adaptability are key to delivery of excellent service levels in operations, as these features can make or break the delivery of new products and services. When it comes to building ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Branch automation is a banking process that connects customer service desks with back-office ...

Welcome to Six Degrees of Automation – a docu-series dedicated to analyzing the impact intelligent automation is having on various industries, produced in collaboration between IBM Services and Wired ...

SECURITY Bank has entered into a strategic partnership with WIZ.AI, a regional leader in AI–powered voice automation, to ...

There’s clear evidence of how much the COVID crisis has driven online uptake in the traditional retail banking sector from the revelation by NatWest that 58% of its customers are now digital-only, up ...

Cybercriminals attempted to steal at least US$75 million from high-balance business and consumer bank accounts by using sophisticated fraud automation techniques that can bypass two-factor ...